Lead Management Software
& Skill-Based Routing
At FastDox, we provide cutting-edge solutions that are designed to integrate seamlessly
into your existing infrastructure, offering you the best of both worlds.
We’re trusted by many companies
SERVICES
Lead Management & Skills Based Routing
In an ever-evolving business landscape, effective lead management and skill-based routing are no longer optional but imperative.
These are the twin engines that drive sales, customer service, and ultimately, your bottom line.
At FastDox, we recognise that the efficiency and effectiveness of how you manage your leads and allocate resources can make or break your business.
Improved Lead Quality
We will enable you to identify and target high-value prospects, thereby improving the quality of leads.
Data-Driven Decisions
Our lead management system offers a plethora of analytics and insights that help in making data-driven decisions.
Increased Conversion Rates
With FastDox’s lead management, you can better nurture leads and engage them with targeted communications, thus increasing the chances of conversion.
Enhanced Collaboration
Sales and marketing teams work more cohesively, aligning their efforts towards a common goal.
WHY CHOOSE FASTDOX?
Benefits Of Skill Based Routing
Skill-based routing is a technique used in customer service and sales environments to direct inbound interactions to the most appropriate resources in your team based on their skills, expertise, or any other criteria.
Customer Satisfaction
Customers are matched with agents who possess the skills and knowledge to solve their issues, thereby increasing satisfaction and loyalty.
Operational Efficiency
Skill-based routing ensures that resources are optimally utilized, cutting down on time spent transferring calls or escalating issues.
Dynamic Adaptability
The system can adapt to real-time changes, helping you meet fluctuating demands without compromising quality.
Streamlined Processes
Leads can be automatically routed to the most competent teams or individuals, ensuring a smoother, faster path from lead to customer.
Data Continuity
Unified databases ensure that customer information is updated and accessible at all touchpoints, thus enabling a seamless customer experience.
Increased First-Contact Resolution
By directing the customer to the most qualified agent the first time, the chances of resolving the issue in a single interaction are substantially higher.
Employee Satisfaction
Agents find greater job satisfaction when they handle issues they are trained to resolve, reducing attrition rates.
Digital Onboarding. Try it for yourself.
Sectors We Serve
FastDox.
An all-in-one platform.
Our all-in-one platform combines the power of 20 products into one customisable and brandable system.
We have helped businesses consolidate multiple cumbersome existing individual products into one centralised and succinct solution whilst streamlining processes, improving efficiency, reducing costs, and increasing conversions.
How does it work?
We're trusted by 100's of companies to
accelerate their business growth
1
Book a live
demonstration
Speak with one of our team and understand why FastDox is right for you and your business.
2
We’ll start the
onboarding
process
We’ll start building out
your software to your exacting specifications.
3
Move your new software
to a live environment
You’ll start benefiting straight away from our advanced CRM software.
Integration options to move
your data between web apps
- Use our API or powerful webhooks to link FastDox with many popular tools and services
- Receive leads directly from lead providers
- Connect seamlessly with 3,000+ external web apps and automate workflows between them with our Zapier integration
- Integrate with your external calendars
Other companies have already made the
switch to FastDox, why not join them?
FastDox is helping teams just like yours to manage
their leads and close more deals.
Just request a demo to get started.
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