The Automation You Need For
Your Claims Business
Our cutting-edge claims software is the leading solution for claims companies.
We’re trusted by many companies
Automate your entire claims process from start to finish, streamlining everything from the initial enquiry to successful claims resolution.
This end-to-end automation ensures a seamless, efficient journey for each claim, significantly reducing manual effort and increasing the speed and accuracy of claims handling.
By integrating advanced technology at every step, you can enhance client satisfaction while optimising operational effectiveness.
FastDox can transform your business today, so why wait – contact us today to get started.
Complete Claims Onboarding Solution
FastDox empowers you to independently qualify client claims, perform due diligence, identify additional claims, and request signed engagement letters.
Fastdox can even distribute these claims directly to lenders, all without requiring your direct intervention.
FastDox enhances this process further by monitoring responses and automatically updating claim statuses based on feedback from lenders.
This truly comprehensive solution offers an end-to-end automated system, streamlining every aspect of the claims process for maximum efficiency and client empowerment.
Why choose FastDox: for Claims Solutions
AI-Driven Communications
AI-driven communications utilise artificial intelligence to automate and enhance interactions with your customers, ensuring that communications are both efficient and tailored to individual needs.
Eligibility checking through our AI involves the use of machine learning algorithms to instantly analyse a user’s inputs against criteria to determine their qualification for services or claims, greatly speeding up the process.
AI Assistants Available 24/7
Our AI assistants are programmed to provide round-the-clock support, offering instant responses to customer enquiries and assistance.
These systems can handle a vast range of queries from basic FAQs to more complex transactional interactions, improving customer service availability without the constraints of human operating hours.
Automated Decision Logic
This feature uses predefined rules and algorithms to automate decision-making processes.
It is commonly used in our claims processing and credit scoring, where it assesses the information provided against set criteria to make quick, consistent decisions without human intervention.
Simple Client Interface
A simple client interface is crucial for usability and customer satisfaction.
The FastDox portal offers a clean, intuitive design that allows its users to navigate and complete tasks with ease, reducing frustration, enhancing the overall user experience and increasing conversions.
Automated Cross Selling of Claims
Automated cross-selling involves using our AI to analyse customer data and past interactions to identify and suggest additional relevant products or potential claims to customers.
This not only increases sales but also enhances customer relationships by providing them with valuable options they may not have considered.
Customer Portal with Inbuilt AI
The FastDox Customer portal uses AI to assist clients in managing their claims by providing personalised guidance and automating tasks such as document submission and status updates.
This integration aims to streamline the claims process, making it more transparent and less cumbersome for clients.
Lender Distribution Module
The lender distribution module is a tool designed to distribute DSAR requests and letters of claims automatically and on mass to multiple lenders at the click of a button.
It automates various aspects of distribution, including allocation, monitoring, and reporting, ensuring accuracy and compliance with regulations.
OCR Reader For Claim Responses
Our AI OCR (Optical Character Recognition) readers automate the extraction of text from scanned documents and images, turning them into editable and searchable data.
This technology is particularly useful in managing large volumes of claim responses or applications by reducing manual data entry and increasing processing speed.
Advanced DVLA Integration
This integration has allowed us to link systems directly with the Driver and Vehicle Licensing Agency (DVLA) to access and verify driver and vehicle information swiftly.
It is beneficial for businesses that require up-to-date data for background checks, vehicle registration, and compliance purposes.
This has proven even more beneficial to quickly qualify claims for certain claim types.
Claims Search Facilities
Claims search facilities enable efficient searching and retrieval of claim files and related documentation within a database.
Enhanced with AI, these facilities can offer advanced search capabilities locating claims swiftly and efficiently.
Anti-Money Laundering Checks
Anti-money laundering (AML) checks are critical in verifying the identity of clients and assessing their risk levels.
AI-enhanced AML checks automate these processes, analysing patterns and flags in financial activities much more rapidly than manual methods.
ID Verification Services
ID verification services use AI to compare a person’s document submissions with official records and biometric data to confirm their identity.
This service is crucial in reducing fraud, especially in sectors like banking, where secure identification is paramount.
Open
Banking
Our Open banking allows clients to easily share financial information electronically, securely, and only under conditions that customers approve of.
It relies on networking systems between banks and third-party providers to facilitate data sharing, improving the range and customisation of financial services available to customers.
Companies House Integration
Integrating with Companies House allows businesses to access and retrieve real-time data about companies registered in the UK.
This is useful for verifying company details, compliance checking, and maintaining up-to-date records in business transactions.
Appointment Module
Our appointment module is a scheduling tool that allows clients to book, reschedule, and manage appointments online.
AI enhancements can include automated scheduling suggestions based on preferred timings and the nature of the service, making the process more efficient.
Introducer
Portals
Introducer portals are online platforms that enable third-party agents or partners to refer clients to services. The FastDox introducer portals include tracking systems, commission calculations, and support tools to facilitate and manage referrals effectively.
These components, particularly when enhanced with AI and automation, can significantly improve efficiency, customer engagement, and operational accuracy within the claims industry.
Key features and benefits for Claim companies
How does FastDox streamline the claims process?
Leverage FastDox’s advanced capabilities including automated DVLA checks, ID verification, credit record searches, and OCR for instant document reading and data extraction.
Integrate these tools with our custom workflows and document collection features, including e-signing for LOAs and DSARs, to achieve a fully digitised claims process.
What role does AI play in FastDox's claims management?
AI in FastDox enhances decision-making and operational efficiency by predicting claim outcomes, suggesting optimal claim resolutions, and automating repetitive tasks.
AI-driven analytics also provide deep insights into claim trends and client behaviours, enabling proactive management and tailored client communications.
Do Away with Repetitive Tasks
Our claims solution automates repetitive tasks such as data entry and document processing.
This allows claims handlers to focus on more strategic activities, enhancing productivity and reducing the chance of human error.
Manage Your Pipeline
Easily manage your claims pipeline with our intuitive dashboard that provides a clear overview of each claim’s status.
This centralises the management process, making it simpler to track progress and prioritise actions throughout the claim’s lifecycle.
Get Referral Business
Enhance your referral business by providing a seamless and satisfactory claims experience that clients are happy to recommend.
Our system facilitates easy sharing of your services and enables satisfied clients to refer others directly through the platform.
Delivers Modern Customer Convenience
Our cloud-based claims system is designed for modern customer convenience, offering clients a straightforward, accessible way to submit and track their claims online anytime, anywhere, from any device.
Allows You to Scale Your Business
Scale your operations effortlessly with our cloud-based solution.
As your business grows, our system grows with you, easily handling increased volumes of claims without the need for additional resources.
Drive Marketing Efforts
Leverage integrated marketing tools within our platform to drive your marketing efforts.
From targeted email campaigns to analytics-driven strategies, you can engage potential and existing clients effectively, increasing conversion rates and retention.
How does OCR benefit the claims documentation process?
OCR technology within FastDox processes scans, reads, and extracts data from documents related to claims with high accuracy.
This capability ensures rapid document processing, reduces data entry errors, and streamlines the verification of claim-related information, significantly cutting down processing times and improving data reliability.
Can FastDox integrate with other systems used in claims handling?
Yes, FastDox is designed for seamless integration with existing systems and platforms used in claims management.
Our API-first approach ensures that FastDox can easily connect with other specialised software, providing a unified platform that centralises operations and data management.
How does FastDox ensure data security in claims management?
FastDox prioritises data security with robust encryption, secure data storage, and compliance with industry standards and regulations.
Our cloud-based platform employs advanced security protocols to protect sensitive client information and ensure that data is accessible only to authorised personnel.
How does FastDox improve client communication during the claims process?
FastDox features automated communication tools that keep clients informed at every step of their claim process.
Customisable SMS and email notifications update clients on claim status changes, required actions, and important information, enhancing transparency and client satisfaction.
What reporting capabilities does FastDox offer for managing claims?
FastDox provides comprehensive reporting tools offering real-time insights into claims processing efficiency, client satisfaction, and team performance.
Customisable reports allow you to monitor key performance indicators, track claim statuses, and generate detailed analytics for strategic decision-making.
Reimagining The Claims Process
Our AI assistants are programmed to provide round-the-clock support, offering instant responses to customer inquiries and assistance.
These systems can handle a vast range of queries from basic FAQs to more complex transactional interactions, improving customer service availability without the constraints of human operating hours.
Automating Claim Initiation from One Platform
The FastDox portal offers a clean, intuitive design that allows its users to navigate and complete tasks with ease, reducing frustration, enhancing the overall user experience and increasing conversions.
Automated Decision Logic uses predefined rules and algorithms to automate decision-making processes in claims processing and credit scoring, ensuring quick, consistent decisions without human intervention.
FAQ’s
Need more information regarding our claims CRM services? Read our list of frequently asked
questions to get the answers you’re looking for.
If you still need more information, please give us a call at 0161 820 9310.
What are FastDox Processes for Claims?
FastDox processes for claims allow you to manage every facet of your claims handling, from communication with clients and claims specialists to assisting claimants with the initiation of claims and processes to verify claim details through to resolution.
How does FastDox streamline the claims process?
What role does AI play in FastDox's claims management?
How does OCR benefit the claims documentation process?
Can FastDox integrate with other systems used in claims handling?
How does FastDox ensure data security in claims management?
How does FastDox improve client communication during the claims process?
What reporting capabilities does FastDox offer for managing claims?
FastDox all-in-one platform
Our all-in-one platform combines the power of 20 products into one customisable and brandable system. We have helped businesses consolidate multiple cumbersome existing individual products into one centralised and succinct solution whilst streamlining processes, improving efficiency, reducing costs, and increasing conversions
How does it work?
We're trusted by 100's of companies to
accelerate their business growth
1
Book a live
demonstration
Speak with one of our team and understand why FastDox is right for you and your business.
2
We’ll start the
onboarding
process
We’ll start building out
your software to your exacting specifications.
3
Move your new software
to a live environment
You’ll start benefiting straight away from our advanced CRM software.
Integration options to move
your data between web apps
- Use our API or powerful webhooks to link FastDox with many popular tools and services
- Receive leads directly from lead providers
- Connect seamlessly with 3,000+ external web apps and automate workflows between them with our Zapier integration
- Integrate with your external calendars
Your questions answered
Your questions are important to us. Read our list of frequently asked questions to get the answers
you’re looking for. If you still need more information please give us a call on 0161 820 9313
What support do you offer to assist me and my team?
We provide a full consultancy service via our Customer Success Team. We will work alongside your Operations Team to project manage a road map of success to ensure that integration is seamless, smooth and hassle free. All businesses are different, and we will be happy to make suggestions to improve your processes and how FastDox will give you maximum return on investment, improve conversions and boost productivity.
What other platforms does FastDox integrate with?
We have open API and Webhooks available, so providing that you have access to API keys and Webhooks, we can integrate with ease to any CRM.
How do you train me and my staff to use FastDox effectively
Our Customer Success Team are available to ensure your staff and users are fully trained and competent to use FastDox before going live.
We will conduct training on-site or remotely – it’s entirely your choice.
Once the initial training is completed, you will have access to your bespoke explainer and training videos.
These are made specifically for your business and a full “How to” suite of comprehensive training documentation and guides.
FastDox is fully self-configurable, therefore we will ensure your Operations Team will be proficient on making changes and providing ongoing training, but if you ever need us, just call, we are always happy to help.
When will the billing commence?
Billing commences when you go live. We believe in making sure the system is built to your exact specifications before mutually signing off and being deployed in a live environment.
If I want further developments or improvements of FastDox who do I contact?
You will be assigned a dedicated Account Manager; their role is to ensure that you are getting as much out of FastDox as possible.
They will be in regular contact and will keep you posted with further releases and new modules.
Your Account Manager can be contacted by phone, email and live chat. We are not faceless and are always happy to chat!
Any technical questions can be asked through our Service desk available 12 hour per day Monday to Friday
How quickly can you get me and my team up and running with FastDox?
We have a large in-house development team, we can set companies live inside of 24 hours. We can work as fast as you need us to.
Other companies have already made the
switch to FastDox, why not join them?
FastDox is helping teams just like yours to manage
their leads and close more deals.
Just request a demo to get started.
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